Guest Relations Manager

The Sheraton Athlone Hotel, a member of the Hodson Bay Group, invites applications for the role of Guest Relations Manager. We offer an enriching work environment and the chance to collaborate with a dedicated team, as we are affiliated with an International Brand. If you are someone who embodies qualities like flexibility, passion, honesty, and excellence, we'd like to hear from you.

This role presents a multifaceted opportunity, primarily focused on Food & Beverage and Guest Relations. You'll have the chance to interface with various aspects of hotel management to ensure efficient and timely service to our guests.

Key Responsibilities

Undertake managerial tasks in accordance with established standards.

Lead management shifts, overseeing all relevant activities.

Ensure seamless operations across all departments.

Manage and coordinate functions and conferences hosted at the hotel.

Interface effectively with guests and the management team to resolve complaints swiftly.

Uphold the highest standards of customer service at all times.

Assist in staff training as required.

Contribute to Health and Safety measures for staff, guests, and other individuals on the premises.

Administer emergency and safety procedures, such as fire drills.

Benefits

Access to Sheraton Fitness facilities

Meals during work hours

Free on-site parking while on duty

Staff discounts at our Spa facility

Exclusive Rate Discounts at over 10,000 Marriott International properties in 146 countries and territories

Hodson Bay Group exclusive offers

Additional motivational incentives including Employee of the Month

Active Sports & Social Club

Qualifications and Experience

Minimum of 1 years' experience in a comparable role in the Hospitality sector

High proficiency in both written and spoken English

Exceptional interpersonal abilities

Strong organisational and communication skills

If you fit this profile and are excited about this opportunity, we encourage you to apply. Come be a part of a team that values excellence and guest satisfaction above all else.

As part of the Hodson Bay Group-proudly holding Gold certification in Failte Ireland's Employer Excellence Programme, Silver accreditation from Investors in Diversity, and recently recognised as one of Ireland's Happiest Workplaces for 2025 in association with The Sunday Times-the Sheraton Athlone Hotel is committed to fostering a culture of growth, opportunity, and continuous development for driven and ambitious team members.

We prioritise fostering a people-centric culture where mutual respect and trust create a thriving work atmosphere.

Hodson Bay Group is an Equal Opportunities Employer committed to creating an inclusive and diverse workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. If you require any accommodation or support, please contact our HR team and we will be happy to make the necessary arrangements.

Take the next step in your career by joining our welcoming team at the Sheraton Athlone Hotel. We look forward to having you on board!