Receptionist

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We have an exciting opportunity for a Receptionist to join our existing Front office team! The successful candidate must be available to work shifts to include early, late, weekend & bank holidays.

Why Work for The Heritage, Part of FBD Hotels

Discounted rates in other FBD properties

Health Club membership

Learning and development opportunities

Talent Development Programme

Strong team focus and team atmosphere

Meals provided

Bike to Work Scheme

Main Duties

Welcome guests warmly and provide a friendly, professional first impression of the hotel.

Deliver excellent customer service, ensuring guest satisfaction throughout their stay.

Manage guest check-ins and check-outs efficiently and accurately.

Handle reservations, enquiries, telephone calls and correspondence professionally.

Promote hotel facilities, services, packages and special offers, maximising upselling opportunities.

Maintain a good knowledge of hotel rates, promotions, facilities and local attractions.

Handle guest requests, queries and complaints promptly, taking ownership to ensure satisfactory resolutions.

Ensure guest preferences and special requests are recorded and followed up.

Process payments, manage guest accounts and follow hotel credit and cash-handling procedures.

Maintain accurate guest records, registration cards, billing and general administration.

Communicate effectively with all hotel departments

Maintain high standards of personal presentation, professionalism and hotel security.

Ensure all daily duties, checklists and shift handovers are completed accurately.

Work effectively as part of the Front Office team, supporting colleagues when required.

Attend team meetings and adapt to changing hotel operational needs.

Carry out any other reasonable duties as requested by Front Office Management.

Key Requirements

Excellent communication skills

Self-motivated and have positive attitude

Passionate about hospitality and excellent service

Flexible with hours

Will have previous experience in a similar role in a 4 star hotel

The Heritage Core Values

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us

Think about the guest

Be Respectful

Work as one

Be the Best

Own it and deliver it

If you believe that this is the next role for you, please click apply now!